Frequently asked questions
Welcome to Pure Pulse. By accessing or purchasing from our website, you agree to these Terms and Conditions. Please read them carefully before placing any order.
Are any purchases final sale?
- Orders cannot be cancelled after they have been processed. Please review your order carefully before checkout.
When will I get my order?
All orders are processed within 5–10 business days.
Estimated delivery is up to 14 days from the date of purchase, depending on shipping location.
Shipping times are estimates only and may vary due to unforeseen circumstances.
What is the return policy?
All sales are final. We do not accept returns, exchanges, or cancellations once an order has been placed.
Due to the intimate nature of our products, returns are not permitted for hygiene and health reasons.
If your item arrives damaged or defective, please contact us within 48 hours of delivery with photo evidence for review.
How much does shipping cost?
- We respect your privacy and handle all personal data in accordance with GDPR and applicable data protection laws.
- all packaging is discreet to ensure buyer security when purchasing any items across the store!